Privacy Policy

Scope

This policy applies to information collected through brndflow.ca, our contact forms, client onboarding, support communications, and services we provide to businesses.

Information we collect

• Contact information, such as name, email address, phone number, and business details.
• Project information, such as website content, brand assets, domain and hosting details, and requirements.
• Billing and transaction information required to process subscriptions and invoices.
• Technical information, such as IP address, browser type, device data, and usage events from optional analytics cookies.
• Communications and support records when you contact us.

How we use your information

• Provide, operate, and maintain our website and subscription services.
• Communicate with you about onboarding, support, billing, renewals, and service updates.
• Improve website performance, user experience, and service quality.
• Meet legal, regulatory, accounting, and security obligations.
• Prevent fraud, abuse, and unauthorized access.

Legal basis and consent

We collect, use, and disclose personal information with your knowledge and consent where required, except where permitted or required by law. By submitting forms or engaging our services, you consent to the uses described in this policy.

We use essential cookies for site functionality. Optional analytics cookies are disabled by default and only enabled after you accept them through our cookie banner. You can withdraw consent at any time using the "Cookie settings" control on our site.

How we share information

We do not sell personal information. We may share information with:

• Service providers that support hosting, analytics, payments, communications, and operations.
• Professional advisers, such as legal or accounting providers, where necessary.
• Authorities or regulators when required by applicable law, court order, or lawful request.
• A successor organization in a merger, acquisition, or business transfer.

International transfers

Some service providers may store or process information outside Canada. When this occurs, information may be subject to foreign laws and lawful access by courts, law enforcement, or regulatory authorities in those jurisdictions.

Retention

We keep personal information only as long as necessary for business and legal purposes, including contract administration, tax and accounting requirements, and dispute resolution.

Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Withdraw consent to certain uses of personal information.
• Ask questions or submit a complaint about our privacy practices.

To exercise these rights, contact us at hi@brndflow.ca.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy changes

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact us

For privacy questions or requests, contact brndflow at hi@brndflow.ca.